UCSL_help_canthear

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======= University of Cincinnati Second Life Project (UCSL)

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-== HELP! I CAN'T HEAR ==-

1) I can't hear anything. 2) I can't hear on the music channel. 3) I can't hear on the video channel. 4) I can't hear my instructor speaking on voice.

-== QUESTION 1: I can't hear anything ==-

1a) Can you hear other sounds from your computer? If not, check your computer's audio settings, and make sure your speakers' or headset's physical volume control knobs/sliders are turned up.

1b) Above the "Mini-Map" button in the bottom right side of your screen is the master audio volume mixer in Second Life. Make sure the "Speaker" icon is not muted and that the volume is turned up.

-== QUESTION 2: I can't hear on the music channel ==-

2a) Make sure that you have enabled streaming audio in Second Life:

Click the "Edit" menu at the top of your screen > Preferences > Audio/Video - Check the boxes to enable streaming video and audio

2b) Make sure the latest version of Quicktime is installed on your computer:

http://www.apple.com/quicktime

2c) Click the "Play" button (triangle symbol) in the lower right corner of your screen, near the "Music Notes" icon. This button is usually located just above the "Mini-Map" button.

The audio stream may take a moment to load, and then it should begin to play.

-== QUESTION 3: I can't hear on the video channel ==-

3a) Make sure that you have enabled streaming video in Second Life:

Click the "Edit" menu at the top of your screen > Preferences > Audio/Video - Check the boxes to enable streaming video and audio

3b) Make sure the latest version of Quicktime is installed on your computer:

http://www.apple.com/quicktime

3c) Click the "Play" button (triangle symbol) in the lower right corner of your screen, near the "Movie" icon. This button is usually located just above the "Mini-Map" button.

The video stream may take a moment to load, and then it should begin to play.

-== QUESTION 4: I can't hear my instructor speaking on voice ==-

4a) Make sure that you have enabled Voice Chat in Second Life.

Click the "Edit" menu at the top of your screen > Preferences > Voice Chat - Click the "Enable Voice" checkbox - Select "Hear from Camera Position" - Click the "Push to Talk in Toggle Mode" checkbox - Click "OK"

You should see a white dot above your avatar's head, and a "Talk" button in the lower right corner of your screen (above the "Inventory" button) indicating that you are Voice enabled.

4b) Click the "Chat Bubbles" icon to the left of the "Talk" button to view the active speakers list. You may need to click on the name of your instructor and adjust the volume slider to better hear the speaker.

4c) If you have enabled Voice, but do not see a white dot above your avatar's head, or are still unable to hear the speaker even though other sound is working in Second Life, then you may have a firewall or other technical issue.

See this page for more help: http://wiki.secondlife.com/wiki/Voice_Mentors:_Getting_Started_with_Voice

If for some reason you are unable to communicate with your instructor, please contact the UC Second Life Support team at (513) 556-8562 or email us at secondlife@uc.edu

UC Second Life Project UCit Instructional & Research Computing University of Cincinnati 406E Zimmer Hall PO Box 210088 Cincinnati, OH 45221-0088

Web: http://homepages.uc.edu/secondlife Email: secondlife@uc.edu Phone: (513) 556-8562 Twitter: http://twitter.com/ucsecondlife Landmark: 􀀀