Office+Procedures+Checklist

=UC Second Life Project - Office Procedures Checklist=

**Start of Shift**

 * Unlock office and disarm alarm if you are the first one in 406 Zimmer in the morning.
 * Check to see if the UC Second Life Project has received any voice mails overnight. To check the UC Second Life office voice mail:
 * Dial 6-MAIL (6-6245)
 * Hit #
 * Enter voice mail box 68562 #
 * Enter password 4060 #
 * Log into your Gmail account for work. Stay logged during your shift so you are available for IM by the team.
 * Check the secondlife@uc.edu email alias to see if there are customer requests to be answered or communications from the team that require your attention.

During Your Shift

 * Answer incoming calls to the UC Second Life office. Standard greeting: “UC Second Life Office, this is Chris, how can I help you?” Or something similar. Should include our office name, your name, and an offer of assistance. Do NOT answer the phone “Hello”.
 * Monitor the secondlife@uc.edu email alias for incoming messages. All responses must be approved by Chris before being sent to a customer until further notice.
 * Be logged into Second Life and available for assistance to our users. **If you are at work you should be logged into Second Life and on the UC Virtual Campus at all times!!** Even if you are working in another window, you should still have your avatar logged in and on the UC Virtual Campus sitting in our virtual office.
 * Be logged into Gmail and available for conversation with co-workers.
 * If doing project work, mark all time spent on the project on the appropriate time tracking spreadsheet.
 * Track all Linden dollar expenditures on the appropriate budget spreadsheet.
 * If you are at work at 4PM EST, lock the door to 406 Zimmer Hall. The door should be locked promptly at 4PM EST each day.

End of Shift

 * Before shift ends, update any project wiki pages with updates for the day’s work/progress.
 * If you are the last one to leave 406 Zimmer, be sure the door is locked and set the alarm code. Failure to set the alarm code if you are the last person to leave will result in disciplinary measures.