UCSL_help_cantsee

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======= University of Cincinnati Second Life Project (UCSL)

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-== HELP! I CAN'T SEE ==-

1) I can't see something on my screen I want to look at. 2) I can't see a video or website my instructor is showing.

-== QUESTION 1: I can't see something on my screen I want to look at ==-

1a) Hit the ESCAPE key on your keyboard twice to return to the default view. This is a good troubleshooting tip for many things in Second Life.

1b) Adjust your Camera Position to zoom in on what you want to see

- Hold down the ALT key + LEFT click on the item you want to see to center your camera - Then, holding down the ALT key + scroll UP with the center scroll wheel to zoom in on the speaker

You can also hold down ALT + LEFT mouse button + move your mouse - to move your camera around. You can also hold down ALT + CTRL + LEFT mouse button + move your mouse - to pan your camera up and down. This takes some practice! Hit ESCAPE twice to return to the default view.

-OR-

- From the "View" Menu at the top of your screen, select CAMERA CONTROLS - Use the blue circles that appear on your screen to adjust your camera view to zoom in on the item you wish to see. Again, hitting ESCAPE twice will return you to the default view.

1c) Turn off Name Tags

If other people's name tags are obstructing your view, you can turn them off or make them appear only briefly:

Click the "Edit" Menu at the top of your screen > Preferences > General tab: - Show Names: NEVER (or SHOW TEMPORARILY) - Click "OK"

-== QUESTION 2: I can't see a video or website my instructor is showing ==-

2a) Make sure that you have enabled your viewer to see video and webpages in Second Life:

Click the "Edit" menu at the top of your screen > Preferences > Audio/Video - Check the boxes to enable streaming video and audio

2b) Make sure the latest version of Quicktime is installed on your computer:

http://www.apple.com/quicktime

2c) Click the "Play" button (triangle symbol) in the lower right corner of your screen, near the "Movie" or "Newspaper" icon. This button is usually located just above the "Mini-Map" button.

The video or website may take a moment to load, and then it should begin to play.

If for some reason you are unable to communicate with your instructor, please contact the UC Second Life Support team at (513) 556-8562 or email us at secondlife@uc.edu

UC Second Life Project UCit Instructional & Research Computing University of Cincinnati 406E Zimmer Hall PO Box 210088 Cincinnati, OH 45221-0088

Web: http://homepages.uc.edu/secondlife Email: secondlife@uc.edu Phone: (513) 556-8562 Twitter: http://twitter.com/ucsecondlife Landmark: 􀀂