UCSL_help_canttalk

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======= University of Cincinnati Second Life Project (UCSL)

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-== HELP! I CAN'T TALK ==-

1) I can't talk on local chat. 2) I can't talk in IM. 3) I can't talk on the Voice chat.

-== QUESTION 1: I can't talk on local chat ==-

1a) To type in local chat, hit the ENTER key on your keyboard. This should start a new chat line, type your text and then hit ENTER again.

-== QUESTION 2: I can't talk in IM ==-

2a) To start a private IM with someone standing near you, right click on their avatar, and from the pie menu choose "Send IM" - a new window will open to start the private IM session.

2b) To start a private IM with someone whose avatar you can't see:

- Click the "Search" button at the bottom of your screen - Type the person's avatar name in the text box and click "Search" - When their avatar comes up in the listing, click their name and choose "View Profile" - On their profile window, click the "Instant Message" button

If the person is not logged into Second Life, they will see your IM when they log in next, or if they have it set up, the IM may be forwarded to their email address.

-== QUESTION 3: I can't talk on the Voice channel ==-

3a) Make sure that you have enabled Voice Chat in Second Life.

Click the "Edit" menu at the top of your screen > Preferences > Voice Chat - Click the "Enable Voice" checkbox - Select "Hear from Camera Position" - Click the "Push to Talk in Toggle Mode" checkbox - Click "OK"

You should see a white dot above your avatar's head, and a "Talk" button in the lower right corner of your screen (above the "Inventory" button) indicating that you are Voice enabled.

4b) Click the "Talk" button to begin speaking. You should see green "waves" coming out of the white dot above your avatar's head. Click the "Talk" button again to stop speaking.

PLEASE KEEP YOUR MICROPHONE MUTED AND YOUR TALK BUTTON "OFF" UNLESS YOU ARE THE ACTIVE SPEAKER!!!

Multiple speakers at once can create terrible audio feedback loops, and if you leave your mic live, then people may hear background sounds, your breathing, or even other things you don't want them to hear! Unless you are speaking, your microphone should be muted and your Talk button in the OFF position!

4c) If your Talk button is turned on, but you don't see any green waves coming from the white dot above your head, then it is possible that your headset's mute button is engaged. Make sure your microphone is not muted when you want to talk.

4d) If you have enabled Voice, but do not see a white dot above your avatar's head, or are still unable to speak even though other sound is working in Second Life, then you may have a firewall or other technical issue.

See this page for more help: http://wiki.secondlife.com/wiki/Voice_Mentors:_Getting_Started_with_Voice

If for some reason you are unable to communicate with your instructor, please contact the UC Second Life Support team at (513) 556-8562 or email us at secondlife@uc.edu

UC Second Life Project UCit Instructional & Research Computing University of Cincinnati 406E Zimmer Hall PO Box 210088 Cincinnati, OH 45221-0088

Web: http://homepages.uc.edu/secondlife Email: secondlife@uc.edu Phone: (513) 556-8562 Twitter: http://twitter.com/ucsecondlife Landmark: 􀀂